Our Approach

At Frank Crystal & Company we bring the same thoughtful, rigorous approach to advising our individual clients as we do our corporate clientele. Taking into account not only our clients’ personal assets, but their family, business, lifestyle and philanthropic interests as well.

Our approach is to start with our clients' challenges and objectives, arrive at the insurance program that best addresses their needs, and maintain that program with personalized service, ensuring our clients’ assets are secure.

Asking the right questions and getting to know our clients – their passions, their interests, their concerns - allows us to arrive at better results for our clients. Our personalized approach is comprised of three key elements:

1. Risk Assessment

  • Guide clients through a detailed risk assessment process to determine risk management objectives, identify key risk concerns, and tailor coverage parameters
  • Research concerns, provide strategy and make recommendations

2. Advice & Service

  • Access to a single point of contact for inquires and service needs
  • Pro-active and ongoing program maintenance

3. Claims Advocacy

  • Access to 24/7 claims reporting
  • A dedicated Frank Crystal claims consultant to guide the process and ensure that claims are resolved fairly, appropriately, and in a timely manner